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Compilation on Quality Best Practices in the Indian Industry

Selected QCI - D.L. Shah National Quality Award Winning Case Studies (2014-15)

The Quality Council of India (QCI) has instituted in collaboration with DL Shah Trust is recognising exceptional projects for achievement in productivity, cost, delivery etc. through the QCI - D.L. Shah Quality Award since 2007. The Award, which is supported by D.L. Shah Trust, had been instituted to promote awareness that performance improvement through quality initiatives is an important element for gaining competitive advantage. The Award recognizes successful projects (in the form of case studies) of an organization that have resulted in continuous improvement in product or services, financial savings as well as increased customers/stakeholders satisfaction. Every year, since 2007, QCI had been receiving large number of projects from various sectors and after a thorough assessment (which is based on a number of criteria like problem identification, diagnosis, analysis, use of quality tools etc.) deserving projects have been awarded. In the year 2013, the DL Shah Trust and QCI jointly decided to bring out a publication that will contain a select number of case studies that have been awarded. Accordingly the 2nd publication was released during the 10th National Quality Conclave, held on August 7-8th, 2015 at Siri Fort Auditorium, New Delhi.

The publication contains a total of 17 case studies from the following eight sectors:

  • Large manufacturing sector
  • Small manufacturing sector
  • Power generation sector
  • ITes / BPO sector
  • Printing and publication sector
  • Financial sector
  • Education sector
  • Healthcare sector

Each case study represents unique application of quality concepts from basic implementation techniques to some most recent new tools and strategies like Lean Six Sigma, Process Re- engineering etc. There is a wealth of information contained in these case-studies. The publication will be an important resource for quality professionals and quality conscious managers in any industry. In all, this publication will help the reader to get a grasp of wide range of application of quality management practices that is essential for continual improvement & long term sustenance in a competitive world.

Size A4 - Paperpack
Number of pages 159
Price Rs. 300/- (including taxes) + Plus Rs. 100/- (courier charges)

To get copy(ies) of the publication, please write to:

Priyanka Maithani / Sanjay Singh
Quality Council of India
2nd Floor, Institute of Engineers
Engineers Bhawan, Bahadurshah Zafar Marg
New Delhi 110002
Tel: 011-23379321/23378057-57
Email: priyanka.nbqp@qcin.org / sanjay.nbqp@qcin.org

The printed publication of previous year (2013-14) is also available at a cost of Rs. 100/- plus courier charge Rs. 100/- (extra).
“Also, It is available free of cost for the paid applicants of QCI –D.L Shah Quality Award , Year – 2016.”