Health is defined as a state of complete physical psychological and mental well being
and not merely the absence of any disease (WHO). It has become a fact that disease
attacks human beings irrespective of age, sex, culture, occupation and other factors.
Long waiting hours and wastage of valuabletimemakes people reluctant in investing
time for their Health. This article describes the application of Lean approach to streamline
Health check process at Fortis Escorts Hospital Jaipur.The team applied process mapping
to make decisions. The objective was to provide the best health check services in a timely manner, so that hospitals can save the community time with gift of their Good Health.
Process improvement was carried out by applying Value Stream Mapping (VSM) on the
time taken in the completion of the health-check process from the time of Billing till the last consultation. The findings suggested that focusing on reducing waste times would have greatest impact.
We worked on the Health Check process, to reduce variation, remove activities that
contribute no value to the service produced, and improve customer satisfaction by
eliminating waste – of money, people, materials, time, and opportunities, reducing
the overall cycle time of the process. The outcome of the study showed significantly
improvements by eliminating waste in terms of Man, Money, and Material – of money,
man/staff, materials, time, and opportunities by removing activities that contribute no
value to the service produced, and improve patient satisfaction, by working on value
added steps of a process. The outcome of the study showed significant improvements
saving the man-hours of client spent in the PHC.
The objective of the study was to
• Optimize time spent in Preventive Health check-up
• More than 95% of patients to complete health-check within TAT
• Satisfied Individuals