Quality e-library

Improvement in Internal Quality Score
Case Studies   »  
(May 17, 2020)

The project requirement was to improve the call quality of the inbound contact center of a telecom giant, which answers services related queries, takes request and registers complaints. The information and services provided to the client’s customer is very dynamic and hence increases the scope of error. The project was implemented to ensure the call quality was sustained against the clients’ measurement framework.

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