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The Culture to Cultivate: A Quality Initiative for the National Healthcare A Study on Hospital Culture & Its Impact on Quality Care
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(May 25, 2020)

Hospitals across the country are searching for ways to improve quality of care and promote effective quality improvement strategies. This research study, by members of the Management of Kidney Hospital & Lifeline Medical Institutions, identifies and describes the key factors that contributed to the success of Kidney Hospital’s journey towards excellence. Essential elements of a successful strategy, according to the study, include developing the right culture, attracting and retaining the right people, devising and updating the right in-house processes, and giving staff the right tools to do the job. Through information gleaned from site visits and in-depth interviews with these high-performing staffs, the study assesses quality drivers, internal processes, and challenges, and offers guidance and actions steps to help hospitals move in the right direction.

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