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Improvement in Persistency: A Win-Win for All
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(May 25, 2020)

This paper summarises how Persistency Process has been diagnosed across the value chain and improved by undertaking two projects worked out in the QI Story format. The story details as to how the team studied the current problem, the causes affecting the output using various lean tools and validated with data. The improvement thus achieved was sustained by the business team by continual focus on the objective. It is interesting to learn how the operating teams applied simple ideas using Quality tools for making Daily Management as a way of thinking and improvement at the workplace. The series of small improvements on continuous basis not only led to a bigger impact on the business but also helped us streamline the processes to the next level of maturity.

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