Quality e-library

VOL 22.09: Knowledge Management
Quality Tools/Concepts   »  
(September 12, 2020)

Knowledge management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage.

John Girard & JoAnn Girard

Leading Knowledge 2.0

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge.

Wikipedia: Knowledge Management

The main goal of knowledge management is to improve an organization's efficiency and save knowledge within the company. Often it is referring to training and learning in an organization or of its customers. It consists of a cycle of creating, sharing, structuring and auditing knowledge, in order to maximize the effectiveness of an organization’s collective knowledge.



Published by : D. L. Shah Trust

Edited by : Mr. Hari K Taneja, Trustee, D. L. Shah Trust

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