Quality e-library







VOL 22.05: How to Prevent Failure When Shifting to Working From Home
Quality Tools/Concepts   »  
(September 15, 2020)
     

Use this three-step process to prevent disasters in implementing decisions

So many companies are shifting their employees to working from home to address the Covid-19 coronavirus pandemic. Yet they’re not considering the potential quality disasters that can occur as a result of this transition.

An example of this is what one of the companies experienced more than a year before the pandemic hit. Prasad is the risk and quality management executive in a medical services company with about 600 employees. He was one of the leaders tasked by his company’s senior management team with shifting the company’s employees to a workfrom-home setup, due to rising rents on their office building.

Specifically, Prasad led the team that managed risk and quality issues associated with the transition for all 600 employees to telework, due to his previous experience in helping small teams of three to six people in the company transition to working from home in the past. The much larger number of people who had many more diverse roles they had to assist now was proving to be a challenge. So was the short amount of time available to this project, which was only four weeks, and resulted from a failure in negotiation with the landlord of the office building.

 

 

Published by : D. L. Shah Trust

Edited by : Mr. Hari K Taneja, Trustee, D. L. Shah Trust

      Click here to view full content