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VOL 21.23: Fourteen Leadership Principles That Drive Amazon to Be Customer-centric
Quality Tools/Concepts   »  
(September 19, 2020)

During the last five years, a small number of organizations have been featured multiple times in our writings. In the vast majority of cases, we have used these businesses as a way of bringing to life global best practices in the field of customer experience management.

It is inspiring to be able to share insight and ideas from those who have been able to take the principles of customer experience and firmly embed them into the very fabric of the way their companies work. Recently, we wrote about Jeff Bezos and why we believe he is a, if not the role model for customer-centric leaders.



Sponsored by: D. L. Shah Trust

Edited by: Mr. Hari Taneja, Mumbai

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