privacy policy

The Quality Council of India (QCI) is the parent organization under which multiple digital platforms and program portals are developed and operated. The digital platforms hosted under the domain https://www.qcin.org are customized IT-enabled systems developed, operated, and maintained by QCI for administering accreditation, certification, empanelment, assessment, monitoring, and other related programs of QCI and its constituent boards and schemes.

In this Privacy Policy, “we”, “our”, and “us” refer to the Quality Council of India (QCI) and its authorized digital platforms, and “you” or “your” refer to any individual or entity accessing or using any QCI Platform or related service.

Scope of This Policy

This Privacy Policy explains how the Platform collects, uses, processes, stores, and protects personally identifiable information when you:

  • Access the Platform
  • Register or use any service on the Platform
  • Communicate with the Platform through electronic means

This policy does not apply to third-party websites, services, or individuals not owned, controlled, or managed by QCI.

In Brief

Protecting your privacy is important to QCI. This policy explains:

  • What personal data we collect
  • How we use and process that data
  • When and why we may share it
  • How we protect your information

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must not use the Platform or its services.

This policy may be updated from time to time without prior notice. Continued use of the Platform constitutes acceptance of the revised policy.

Collection and Processing of Personal Data

“Personal Data” refers to any information relating to an identifiable individual, including but not limited to name, contact details, identification numbers, IP address, and usage data.

The Platform collects personal data:

  • Directly from you when you register or use services
  • Automatically through system logs and cookies
  • From authorized third parties, based on your consent

Personal data is processed strictly in accordance with applicable data protection laws and only where legally permitted, including:

  • With your explicit consent
  • To fulfill contractual or service obligations
  • To comply with legal or regulatory requirements
  • For legitimate operational and security interests

Personal Information We Collect

This may include, but is not limited to:

  1. Registration details (name, mobile number, email ID)
  2. Information entered while using Platform services
  3. System-generated data (login activity, usage frequency, timestamps)
  4. Communication data (emails, portal messages, metadata)
  5. Any other information voluntarily submitted by you

Certain services (e.g., user role creation, assessor onboarding, application submission) may require additional details such as address, identity numbers, or credentials.

If you provide information about another individual, you confirm that you have obtained their consent.

The Platform does not sell or rent personal data to any party.

Purpose of Processing Personal Data

Personal data is collected and used only for legitimate purposes, including:

  1. Account registration and authentication
  2. Service delivery and application processing
  3. Communication via email/SMS/portal notifications
  4. Compliance with legal, regulatory, or audit requirements
  5. System analysis, monitoring, and service improvement
  6. Security, fraud prevention, and dispute resolution

Declaration and Authorization

By using the Platform, you authorize QCI to verify and process your submitted information (including mobile number, email ID, identity details, etc.) solely for Platform-related services and as required by law.

Such data will not be used for any unrelated purpose.

Sharing of Personal Data

Personal data may be shared only with:

  • Authorized QCI employees and officials
  • Approved service providers and technology partners
  • Professional advisors (legal, audit, IT)
  • Government or regulatory authorities where required by law

Third-party services (e.g., SMS gateways, email services, analytics tools) integrated into the Platform operate under their own privacy policies and act as independent data controllers.

In case of merger, restructuring, or transfer of operations, personal data may be transferred subject to applicable legal safeguards.

Data Security

QCI implements reasonable and industry-standard security measures, including:

  • Encryption of sensitive data
  • Firewalls and access controls
  • Secure authentication mechanisms (OTP/password)
  • ISO/IEC 27001-compliant information security practices
  • Restricted physical and logical access to systems

While we strive to protect your information, no electronic system can be guaranteed to be 100% secure.

Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

  • Improve user experience
  • Analyze usage patterns
  • Customize content and services

Users may control cookie settings via their browser. Disabling cookies may limit certain features.

Marketing and Communications

We may send service-related communications. Promotional communications, if any, will always include an option to opt out. Opting out does not affect essential service notifications.

Data Retention

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law. Where deletion is not technically feasible, appropriate safeguards are applied. 

User Responsibilities

You are responsible for:

  • Maintaining confidentiality of your login credentials
  • Ensuring accuracy of submitted information
  • Preventing unauthorized access to your account

QCI is not responsible for breaches resulting from user negligence.

External Links and Third-Party Sites

The Platform may contain links to third-party websites. QCI is not responsible for their privacy practices. Users are encouraged to review third-party privacy policies separately.

Policy Updates

This Privacy Policy may be updated periodically. Users are encouraged to review it regularly.

Contact Us

For questions, concerns, or requests related to privacy or data protection,
please contact us through the Contact Us section on https://www.qcin.org

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